Delivery and Returns

Note: Dr Morse Herbs only ships to the countries in the UK and EU. We ship from The Cotswolds, UK.

Delivery

Orders shipped within the UK (Excluding Northern Island)

We will try to ship on the same day if ordered before 12pm, but this is not always possible, so please allow 1 to 2 working days for shipping your orders.

Orders within the UK incur a flat rate delivery fee of £5 (for large parcels to Scottish Highlands/Scottish Islands there may be an additional charge). The postage used will be dependent on the number/size of items. Generally, Royal Mail 24 will be used for all packages less than 2kg in weight (Royal Mail 24 is the same as 1st class, and Royal Mail aim to deliver in 1 to 2 days). Please note Royal Mail 24 is not tracked, although we do have a barcode to confirm delivery.

You can purchase Royal Mail Special Delivery which guarantees that your order will arrive next day before 1pm (after we have shipped). We will try to ship on the same day if ordered before 12pm (we can not always guarantee this when we are very busy). Please note Special Delivery shipped on a Friday is guaranteed to arrive on the following Monday, although we do have an option (with additional charge) to select Saturday delivery (when ordering on a Friday).

Orders above 2kg will usually be sent via UPS Tracked (1 to 2 days delivery). Or you can choose UPS Tracked for orders below 2kg.

Orders shipped to EU countries (Including Northern Island)

We will try to ship on the same day if ordered before 12pm, but this is not always possible, so please allow 1 to 2 working days for shipping your orders.

The delivery is calculated based on weight and destination for all EU countries. Royal Mail Tracked and Signed will be used for Parcels up to 1kg for most EU countries. UPS Tracked will usually be used for orders over 1kg.

NB: Please note if the shipping address on your order is a shop, mailbox or business, the customer is responsible for the parcel once delivered, or if the shipping service is unable to deliver to this address. Dr Morse Herbs UK doesn't accept any liability for the loss in these situations.

Returns

Items may be returned that are not opened or damaged. The items must be returned in their original state.The address for returns is:-

Dr Morse Herbs UK, Bell House, Friday Street, Painswick, GL6 6QJ, UK

The buyer is responsible for all return shipping charges. A 10% restocked fee may be charged for any item that is returned (unless it is due to our mistake).

Customs

In placing an order you agree that Dr Morse Herbs UK will not be held liable for items appropriated or returned by your local customs.

Order problems or errors

Please notify us within 48 hours, following the delivery of your parcel, if there is an error or damage to your parcel.

Visa Mstercard Maestro JCB Paypal

Dr Morse Herbs UK © 2019