Delivery and Returns Information

Delivery

Note: Dr Morse Herbs only ships to the countries in the UK and EU. The UK is still part of the EU until 2019 at least.

We ship from The Cotswolds, Uk.

Orders shipped within the UK

Orders are normally despatched on the same day, where orders are placed by12pm. When order volumes are high this may not be possible, and the order will be shipped the following day.  This does not include Saturday, Sunday, Bank Holidays or between Christmas and New Year.

Orders within the UK incur a flat rate delivery fee of £5 (for large parcels to NI or Scottish Highlands/Scottish Islands there may be an additional charge). The postage used will be dependent on the number/size of items. Generally Royal Mail 24 will be used for all packages less than 2kg in weight (Royal Mail aim to deliver next day)..Please note Royal Mail 24 is not tracked, although we do have a barcode to confirm delivery.

For next day delivery with tracking you can purchase Royal Mail Special Delivery (despatched same day if ordered before 12pm), or contact Helen for alternative tracked options. Please note Special Delivery ordered on a Friday is guaranteed to arrive on the following Monday. 

Orders above 2kg will usually be sent via UPS Tracked (1 to 2 days delivery). Or you can choose UPS Tracked for orders below 2kg.

Orders shipped to EU countries

Orders are normally despatched on the same day, where orders are placed by12pm. When order volumes are high this may not be possible, and the order will be shipped the following day. This does not include Saturday, Sunday, Bank Holidays or between Christmas and New Year.

The delivery is calculated based on weight for all EU countries. Royal Mail Tracked and Signed will be used for Parcels up to 1kg. UPS Tracked will usually be used for orders over 1kg. Rates:-

Up to 0.25kg - £10

Up to 0.5kg - £12

Up to 0.75kg - £13

Up to 1kg - £14

Up to 1.5kg - £17

Up to 2kg - £18

Up to 15kg - £20

Returns

Items may be returned that are not opened or damaged. The items must be returned in their original state.

The buyer is responsible for all return shipping charges.

A 10% restocked fee will be charged for any item that is returned or cancelled, unless it is due to our mistake.

Customs

In placing an order you agree that Dr Morse Herbs UK will not be held liable for items appropriated or returned by customs.

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Dr Morse Herbs UK © 2018