Delivery and Returns

Dr Morse Herbs UK ship to countries in the UK, Europe, and some Worldwide locations

                                             We ship from The Cotswolds, UK

Delivery

UK

We will try to ship on the same day if ordered before 12pm, but this is not always possible, so please allow 1 to 2 working days for shipping your orders. Our usual working days are Monday to Friday (except on Bank Holidays).

Orders within the UK incur a flat rate delivery fee of £5 (for large parcels to Scottish Highlands/Scottish Islands there may be an additional charge). The postage used will be dependent on the number/size of items. Generally, Royal Mail 24 will be used for all packages less than 2kg in weight (Royal Mail 24 is the same as 1st class, and Royal Mail aim to deliver in 1 to 2 days). Please note Royal Mail 24 is not tracked, although we do have a barcode to confirm delivery.

You can purchase Royal Mail Special Delivery which guarantees that your order will arrive next day before 1pm (after we have shipped). We usually ship Monday to Friday. We will try to ship on the same day if ordered before 12pm (we can not always guarantee this when we are very busy). Please note Special Delivery shipped on a Friday is guaranteed to arrive on the following Monday, although we do have an option (with additional charge) to select Saturday delivery (when ordering on a Friday).

Orders above 2kg will usually be sent via UPS Tracked (1 to 2 days delivery). Or you can choose UPS Tracked for orders below 2kg.

NB: Please note if the shipping address on your order is a shop, mailbox or business, the customer is responsible for the parcel once delivered, or if the shipping service is unable to deliver to this address. Dr Morse Herbs UK doesn't accept any liability for the loss in these situations.

Worldwide

We will try to ship on the same day if ordered before 12pm, but this is not always possible, so please allow 1 to 2 working days for shipping your orders. Our working days are Monday to Friday (except on Bank Holidays).

The delivery is calculated based on the weight and destination, for all Worldwide countries. Royal Mail Tracked and Signed will be used for Parcels up to 2kg, and DHL will be used for orders over 2kg.

NB: Please note if the shipping address on your order is a shop, mailbox or business, the customer is responsible for the parcel once delivered, or if the shipping service is unable to deliver to this address. Dr Morse Herbs UK doesn't accept any liability for the loss in these situations.

Customers are responsible for paying the customs charges and VAT when the parcel arrives in their country.

We don't ship to the following countries:-

  • Afghanistan
  • Africa (all countries)
  • Brazil
  • Costa Rica
  • Cuba
  • Ecuador
  • Germany
  • Iran
  • Iraq
  • Israel
  • Libya
  • Mexico
  • North Korea
  • Norway
  • Peru
  • Sweden
  • Thailand
  • Turkey
  • United Arab Emirates

Returns

Items may be returned that are not opened or damaged. The items must be returned in their original state.

The address for returns is:-

Dr Morse Herbs UK, Bell House, Friday Street, Painswick, GL6 6QJ, UK

The buyer is responsible for all return shipping charges. A 10% restocked fee may be charged for any item that is returned (unless it is due to our mistake).

No returns on discounted items.

Customs

In placing an order you agree that Dr Morse Herbs UK will not be held liable for items appropriated or returned by your local customs.

Where a customer refuses a parcel or refuses to pay the customs charges in their country, the customer will be liable for the return shipping costs, the return customs charges (for entry into the UK) and for lost parcels.

Order problems or errors

Please notify us within 48 hours, following the delivery of your parcel, if there is an error or damage to your parcel.

Also. if your parcel isn't delivered within the expected timescales, then please check the tracking and contact us within 2 weeks.

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Dr Morse Herbs UK © 2021